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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Are you an Avaya Business Partner?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2007
Posts: 123
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Posts: 123 |
JamesR I believe your vendor and my vendor are the same. 
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Joined: Feb 2005
Posts: 12,344 Likes: 3
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Joined: Feb 2005
Posts: 12,344 Likes: 3 |
This is an upgrade issue only if you are an Avaya Business Partner. If you are an end user you need to contact your dealer, this is a warranty issue. They will handle the upgrade or replace your ACS at no cost.
If you bought gray market off the internet you need to contact whoever you bought it from. You got what you paid for.
At any rate, it's up to Mike if he wants to deal with you on this. What we don't want is this to turn into a "me too" thread. This is a dealer issue and unless you are an Avaya dealer a request for an upgrade flash card is beyond the scope of this forum.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jan 2007
Posts: 123
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well I am actually a BP .... and I've never had to go through this before.
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Joined: Feb 2005
Posts: 12,344 Likes: 3
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Posts: 12,344 Likes: 3 |
It all goes back to where your customer obtained the R7. If you sold it to them there were ample warnings about the bugs it was infested with. Still, your supplier is the one to handle this.
If the customer purchased it themselves then I wouldn't have too much sympathy for their problem.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
In conjunction to what Hal has already said.
If you are an Authorized Avaya Business Partner call your supplier and they will give you instruction on how to obtain a eflash card and how to access the eflash website to get your downloads.
There are many uses for the flash card and many many downloads available on the eflash website. But you must be a Authorized Avaya Business Partner in order to have access.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Believe it or not the files are now on the support web site. Avaya has sort-of done away with the EFlash and posted Bin Files of the upgrades for anyone to get.
From the Avaya Site
"NOTE: FlashTools Software
Effective 04/30/2007, the Avaya eFlash tools Web site has been discontinued. "BIN" files that were posted on eFlash Tools can now be found on the"......ect...
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Joined: Jul 2001
Posts: 3,345 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,345 Likes: 10 |
Yup, eFlash is gone, but now you have to buy software from SmartMedia to program the flash cards.
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Joined: Jan 2007
Posts: 123
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mdaniel, i have all the bin files ... i just need to get my equip vendor to give me some info on obtaining the cards/flashing software. Hal - they bought it from me .. else i wouldn't give two hoots about the state of the firmware.
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Getting the bin files is the easy part. The flashing software cost more than your ACS and the cards aren't cheap either.
I would forget about the bin files and put some pressure on your vendor
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