atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Immediate Forward to Auto Attendant

It has been a while since I worked on a Partner system, so your help and input is appreciated.

Customer has a Partner Plus system. Standard five slot carrier loaded as follows:

2 2 c 2 4
0 0 p 0 0
6 6 u 0 0
r r r e e
2 3 4 r r
. . . 3 3
0 0 0 . .
1 1

outboard Amigo II voice mail

Customer called to complain that inbound CO calls were now ringing once and being immediately picked up by the Auto Attendant. Customer says that it used to ring 4 times and give them a chance to answer before vmail picked up. Customer says that there have been no hardware or programming changes made to their knowledge. They think that they may have inadvertantly hit some key combo that caused the scenario to change.

We went into programming. all CO lines were into Hunt Group 7... VMS Hunt Delay set to Delayed. VMS Coverage Rings set to 4. Line Ringing set to Immediate on all CO lines. Auto VMS Coverage is on.

I know very little about the Amigo II voice mail, but it seems to be working properly.

We did do a full power down and reset for the Partner and Amigo... no changes.

Any great thoughts.. any keys a customer could have hit to cause such a situation to occur?

Thanks in advance for your valuable wisdom...

Did they put it into night service accidently?

If it was in night service and they changed the button to something else, would it ever change back?

The night button is usually on x10 and toggles on or off.

What are those numbers you posted ,they dont make any sense sb IE 206 /206 /processor like that.

If its not the night button look @ #505 and make
sure the voicemail extensions match /.

You can dial each voicemail ext individually
and the mail should answer .

[QUOTE]Originally posted by KENB:
"What are those numbers you posted ,they dont make any sense sb IE 206 /206 /processor like that."
:confused:

Ken, I was wondering that myself. I think he posted
top to bottom, left to right.
So in the carrier from left to right it would be:
206-R2.01 206-R3.01 CPU R-4.01 200E-R3 400E-R3
But that's only my guess.
MrG

Gem
fooled me ,I guess it was a test ,You get
todays prize . :toothy:

Ken, Thanks! :thumb:
I hope it comes in a bottle with a bonded seal over the cap. :banana:

I was wondering with that outboard Amigo II voicemail
if it has a timer that may have been changed or if the ringing assignments got changed in the partner?

MrG

If the voice mail port extensions are really in hunt group 7, the lines are assigned in #206, and the Hunt Delay is set to Delayed, there is nothing in the voice mail that is going to make it answer on the first ring. The Partner controls all the routing of the calls to the voice mail ports. I would start by looking at Hunt Group 7.

Sorry.. when I typed the 'vertical' slot assignments for your visual look at my box, it lined up really well and looked pretty straight forward.. when I added the Post, it changed the spacing and it does look like just gibberish.. my appologies..

You are correct.. slot 1 206 R2.0, slot 2 206 R3.0, slot 3 CPU R 4.0, slot 4, 200e R3.1, slot 5 400e R3.1.

Without any purposeful changes by the customer... what would cause a system to go from forwarding CO lines to voice mail on ring 1 vs. ring 4 besides some inerrant key combo being entered... if so.. what key combo on a Partner Plus could change the timing or number of rings to forward...

I agree, even though I don't know much about the Amiga II... I don't think it is the problem.. it is working in every other respect.. and when a call is transfered to either an individual box or the AA, it is answering as expected. The routing of the call comes from the Partner Plus.

I did check the Night service option right away.. I figured that even if the button is not labeled, they might have had it programmed at ext 10 and hit it by mistake and put the system in Night.. which might have been programmed for direct AA answer... but no button, no keys lit up.. when I go to Night Service extension in programming it is not programmed. Is there a key sequence ie. *## that would manually put the system in Night Mode? Even if the key is not programmed?

Accidental call forwarding from one of the ringing extensions to one of the voice mail ports?

Back on site with customer equipment. Checked a number of things suggested and the one thing that I inerrantly reported was that the vmail (Amiga II) was set up on Hunt Group 7... When I go to Hunt Group (#505) and check all 7 hunt groups, I can not find any extensions assigned to any of the hunt groups, so I really don't know how calls are ever being forwarded to the external voicemail... unless the voicemail is just interfacing with an analog extension port and the calls are being call forwarded from a ringing extension (ie. 10) to the vmail port directly. I did check F11 to check the Call Forwarding settings and manually set extension 10 to not forward anywhere.. but it did not help.

Oh collective genius ( or is it geniusi ) please help.