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Joined: Oct 2005
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Hey all~
Got a Partner ACS R7.0, and I'm trying to get remote administration to work, but it doesn't want to recognize the COM port. It only wants to go through the modem...any ideas what the issue may be?
~Joefish711
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Joined: Oct 2005
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My cable set up is:
USB->Serial (SIIG Adapter); Serial->RJ45 (Cisco cable).
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
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I come out of the 9 pin serial port of my PC with a 9-pin to 25-pin cable with a 355AF adapter on it. Then use a either net cable from the 355AF to the admin port on the Partner c/u.
We had a tech that his PC didn't have a serial port and he tried the USB to serial adapter and he never did get it to work.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Oct 2005
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Thanks Mike, I'll give it a shot
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I love how the Avaya troubleshooting documentation does not put THEIR product within the scope of the troubleshoot. Always user's end. Suppose that's to frustrate people into signing up for their exclusive support.
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Joined: Feb 2005
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You have to use a 355AF or AM adapter to adapt the 25 pin serial to an 8 pin cable. 355A adapters are available from Avaya, what you have isn't going to work.
How you get to 25 pin from your 9 pin serial port is your business- 9 pin to 25 pin AT adapters work as do cables with suitable connectors on each end.
You can use a regular patch cord between the 355 and the RS232 port or a D8W line cord, it's not critical, only the straight through wiring is.
Get this right first before condemning the USB to serial converter.
I love how the Avaya troubleshooting documentation does not put THEIR product within the scope of the troubleshoot. Always user's end. Suppose that's to frustrate people into signing up for their exclusive support.
What's there to troubleshoot as far as a RS232 port goes? If you can't connect to it it's because YOU are doing something wrong.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Oct 2008
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I have the same problem as joefish711. I tried w/usb adapter to 355AF adapter to a straight through network cable and I cannot connect. I then tried from another PC direct from com port to 355AF and same results. I tried the LAN and RS232 port. Same negative results. Are the com port settings critical or are XP defaults o.k.?
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Joined: Feb 2005
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I'm going to make a big assumption here and say that you are using Partner ACS administration to connect with?
By the way, the LAN port does nothing (yet).
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Oct 2008
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Yes, I am using Partner ACS R7 PC Administration Release 7.0 Version 7.0.1.1.
So obviously the RS232 port is the one to use.
COM port settings?
Thanks,
Karl
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Joined: Feb 2005
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Works for me and I didn't change anything. You are using the ADMIN port on the ACS right?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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