atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Merlin 820D2 - Red Warning Light of Death

Trying to keep this going is only extending the end users problems.
Time to upgrade.

I'd love to upgrade the system, but John does not want to spend any more money when he's stuck with something that doesn't work after ordering my Partner system not even a month ago. During our discussion on the phone last night, he did mention that if we can't fix the Merlin (which apparently is the case now) that he would be willing to consider covering the shipping costs for someone generous to send us a system to replace the Merlin.

The reason John wanted the Merlin in the first place was for background music and loudspeaker paging, as well as the intercom features (voice call and ringing intercom). He needs the loudspeaker paging and the ability to interrupt the music when making a page. There are no outside CO lines where the system is installed, but John is considering MagicJack as the main CO line, so it would only need to support one CO line minimum.

If anyone has an older system and a few system phones (we currently have three Merlin phones) that they'd be willing to part with for the shipping cost then that would be greatly appreciated. Please PM me with any considerations, or send me an email with a shipping cost quote to zip code 36527.

Thank you all for your continuous assistance and for volunteering your time to help me out.

Regards,

Scott
telecom guy10

Sounds like a warranty issue to me. You sold him the Merlin and it crapped out. Looks like you owe him a new something.

-Hal

Why don't you just give him back the partner system?

Looks like that's the only solution, I guess. This is just frustrating because it is his power grid that caused the problem in the first place. I sincerely hope that this Partner system doesn't get ruined too.

Thanks for the help guys.

something as old as that Merlin or the partner doesn't owe anybody anything and is living on borrowed time .

Throw in a UPS and keep your fingers crossed.

-Hal

I honestly am very frustrated that John is blaming me for this. He knew what he was getting and in addition the power grid problem is his responsibility and his fault. The only reason I'm even giving him the Partner now is because I am leaving for the Navy on June 13th and I liquidating most of my personal belongings, and it'll be a few years before I'm settled anywhere and it's just more stuff to carry around. Out of principle I didn't want to give in to his harassment (literally, harassment) and phone calls about getting it fixed. I must have explained it six times what caused the problem and he just ignores it. But it isn't worth it, and I explained that if the Partner breaks I'm done fixing his things that he doesn't take care of.

Good luck, don't let it get you down

I think it still sounds like the system has a bad processor/battery or both. Being that old, just you moving from one location to the other could create the intermittant problem you describe. I don't think it was caused by a power problem from a external generator.