atcomsystems.ca/forum Forums Other TDM Phone Systems Sprint - Tadiran Telephones & Systems Sprint Protege and Caller ID

Last week Caller ID was working fine. This week, however, it isn't working properly. Before, when an outside call would come in, the ID would show the name and number. Now the ID says transfer from Line X. It no longer shows it as a number and name but as a transfer. Any advice?

1-try to reboot the CID box
2- make sure they system is in ICID not RMP
3- is the cable plugged in/ has anyone made changes to the system
4-what type of system mtx,ltx,ctx
if that does not work you might have to replace them,

I rebooted, but that's about all I know how to check or do. Don't know the cable you speak of or the mode it's in. Not certain of system type either.

From a display phone. Function #0 1 f2 0000 f2(save) hit next until you come to rmp hit show see if it says rmp or idclip only two choices. Make sure it says idclip.

RS-232-1 USAGE
RS-232-1: ICLID

on the CID box there is a data light. make a call in and see if it flashes. 4 or 8 port CID box and how many? the cable goes from the CID to the RMP port on the system(the top one) DB9

Sorry, I don't know which one is the CID box. I went out there to the big Spint LTX (?) box and opened it. There where 8 boards in it with cables to those and lights flashing everywhere. That's the box I reset. It actually runs to what I call our phone and internet router, I reset this as well. Still no luck.

CID is a white-ish box that is seperate. look for a db9 cable on card 1 CCB-48 of the LTX. follow that to another box that is the CID box. brand name is.. TCI MLX-xx if you have a LTX how many ATI cards do you have? and how many DEI- DDEI card? do you the rev. on the system? if you cannot find it PM me and i can call you

OK. From the big box (LTX-8 cards in it) runs to MLX-82 with 8 ports. From that there is another that is MLX-41 with 2 ports.

Do I need to reset these as well? And should I reset all three, or in a certain sequence, etc?

no just reset the mlx boxes. after make a call in. watch the mlx boxes for the data lite to flash if it does not you could have a mlx box that is out my guess is the 4 port box