atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Nortel MICS with Startalk VM

This is my first post on this forum. I am trying to program a Startalk to do the following- Delay ring during the day to voicemail (an overflow option when they are busy)and immediate ring to voicemail at night. During the day the caller is told to leave a msg if not an emergency but to call back if it is. At night they caller is given specific numbers to call in an emergency. I have had some success but there is one problem on the weekend. They are open 8 to 1 on saturday but closed the rest of the weekend. The way I have it set up they appear to get the day greeting even thought they are closed. I do not know how, if it is possible, to adjust the hours on a day by day basis in the voicemail system. I only see how to set when the morning, afternoon and evening time start/stop but it is in general and i need by the day. Sorry this is so long. (Lines are set to answer and using table 1 and greetings in the Startalk. Is there a better way?)

Send the calls to (1) mailbox (21/221) via call fwd after x am't of rings. within that box you can choose which greeting you want to turn on at your choosing. The "prime" greeting will be the "day" message and alt will be nite.

Please tell us which software versions of equipment you have. Are you turning on ringing services at night?

Startalk 2.0.4L. Big Gray box. It is not a Flash, just an old boat anchor. Phone system 30BHG06 / NT7B53. I have not been back on site to try jkinkler suggestion yet. Was looking for a couple of options before returning. Right now I am using Table 1 with Greetings 1 and 2 playing either morning, noon, evening, closed. Calls ring on multiple phones right now. Would love to have the ability to have the calls go direct to a mailbox after 4-5 rings, and be able to hit a night button to always get the closed greeting.

Right now, during the day on the weekend even though they are closed they are getting the day greeting. As a work around, I showed them how to go and change the business open from Y to N. Not the best option at this time.

You close at 1pm on Saturday - Set your Evening Start time for 1pm.
Sunday you are closed all day - Set your morning/afternoon/evening times all for 12:01am.

The system is an old version. I do not have the ability to set the different settings on a daily basis. If I am missing something I would love some help. I was told that you set that dail times thru the CCR tree but I can not do that in this version of software.

Times are set in the AA TABLES - not the CCR trees.
It has been years of ages since I worked on a StarTalk, but I am pretty sure it has times, too.

Jim's right; that's where to set the times.

Thanks. I will go onsite and try it tommorrow. It seems that I looked there before and while I can change the morning/afternoon/eve/closed times I do not think I had options for EACH day of the week. Maybe I need to hit another key or pay closer attention. I will update you in the AM. I am afraid that it is so old that I can not do it.