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Joined: Feb 2004
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Joined: Feb 2004
Posts: 273 |
This Company is a packaged office with a main reception answering for all of the companies as that company, 1) this version of MICS (early ) does not have ring groups 2) when reception puts system into night mode I make the particular line which appears only in the day seeting to ring at that set on nights 3) all lines appear and ring at reception during the day 4) If a call comes in a night and is not answered I want it to go the the extension that is programmed to ring at night what happens is it drops into the gen del at recpt.
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Joined: Feb 2005
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Sounds like you need to make the CFNA ring count at the night DN lesser then the CFNA count at the DN 221.
Maybe put DRT back up to 6 or higher.
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Joined: Feb 2004
Posts: 273
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OP
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Posts: 273 |
Thanks for all the info , I finally tried changind the DTR to 3 from 4 and everybodys happy
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Joined: Feb 2004
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OP
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Joined: Feb 2004
Posts: 273 |
P/S The CFNA at 221 was set at 6 and the night ring station at 3 and DRT was at 6
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