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Joined: Oct 2008
Posts: 240
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Joined: Oct 2008
Posts: 240 |
Originally posted by telemarv:
Those pharmacy IVRs are in front of the the telephone system. They will work with any system. I'm not sure I get what you mean; in Jean Coutu you have to set up 4 digital ports with the lines in ring only on these "extensions"; how can it be in front of the KSU?
Yes, I'm a frenchie; have a problem with that?? Well, I do!!
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Joined: Oct 2005
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Originally posted by Yanick: Originally posted by telemarv:
[b] Those pharmacy IVRs are in front of the the telephone system. They will work with any system. I guess you've installed something different. The ones that I have done go inline with the POTS lines to take prescription renewals. If you want to talk to a human you zero out and the IVR passes the call to the pharmasist by ringing the CO ports. Kind of like the old style call sequencers.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Oct 2008
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okay, thanks for the explanation; makes sense.
Yes, I'm a frenchie; have a problem with that?? Well, I do!!
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