atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Dss keys not lighting

When you say you "flexed" the DN's. Are you saying you changed the DN's via Feature *2? Or did you do a change DN? I would be curious to know if when you change the DN with a working DN, what happens? Also what happens if you move the set not working to a different port via set relocation, to see what happens?

I actually used "change Dn" in system programming, then moved the jumpers so that the set was functioning on a dfferent physical port, usung the same Dn. then I programmed the DSS keys and they still would not light up when the user is off hook. They would function as intercomm keys.

Do the keys light with different extensions programmed on them?--sounds like you might just have a couple of LCD's not fuctioning on those 2 sets. ICM would work fine even if the LCD's were bad.

Sorry guys, but 7310 DSS buttons DON'T light! I swear, I've had them apart lots of times to clean out 'spilt milk' and there are no led's, lamps or fibre optics in a 7310 to light up those 12 DSS buttons. If you have seen 7310's that light up those buttons, please post a pic!
Now, if you are talking about the add-on LCD display, BOBCOMM probably has the right idea. John C.

The only way I know to get them to "light up" is to hook them to 220 vac.....Hignly NOT recommended though... :rofl:

Dave

Hmmm--I made the assumption that Jack was using a programmable button with an LCD beside it or a BLF attached. If not--then try Dave's idea--or maybe a flashlight. :rolleyes:

When you say you swapped the phones, did you swap them with known working ones? Did you try replacing them with 7316's? Maybe it's the revision # of those particular 7310's.

Dave

I am not using a 7310 BLF, I am talking about the buttons with LCD indicators on the vertical display.

When I took one of the suspect phones to another location the LCD indicator DID "light up". And the new phone DID NOT "light up" in the same location as the old one. Different phone, different port, same DN, same intercomm keys.

I don't think I tried programming a differnt extension on the key yet, I will next time I go there.

Also I'll try a 7316 and take note of the ver of 7310 and try a different revision.

Thanks....I'll let you know

Just curious---are there any buttons programmed as DSS on these 2 phones that DO light when the associated set is in use?

No Dss keys light up. No matter the extension programmed on it.

I tried a 7310 revision 10c, 15A, and 19A. None worked.

A 7316 (non-E) WILL work! (but the host company doesn't want to buy the tennant new phones....they gave them their recycled old ones)

I've been told from one tech supprt source that with 7.0 xc, 7310's must be version 18 or higher to work. This info came from Nortel directly to him. How ever, then my Version 19a should have worked, but it didn't.

Now I don't think even an upgrade to 7.1 will fix it.

Any more ideas?