atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IP Office manager software releases -having to reinstall for different customers?

Can you work on different releases of the IP Office Basic (partner version) with the same Manager software? My tech is not having any luck. So when we work on a 6.0 or 6.1 system he loads that version of Manager. Then we go work on a 7.0 system and he has to take off the old manager from his laptop and put on 7.0 software. Then we go work on a 8.0 and he takes off the old manager and puts the new one on. Then back to the 6.0 customer and he takes off the 8.0 and loads the 6.0. He says the releases of manager are not compatible and it takes about an hour per switch over. Is there a better way? Thanks

I should clarify. We are having to do this when we have to recreate a card or upload files using embedded file management. We seem to have to do this alot. We had 2 sets we added that the intercom did not come up with. We recreated the card and now it works. We seem to be recreating alot of cards, some multiple times over a course of 6 months. things work for while, then problems, back up fails, etc. recreate the card and we are fine for a while. But each time reloading manager's different releases. What are we doing wrong?

The reasons why we are recreating sd cards are that we are getting back up alarm failures, and voice mail stopped working. We had 1 customer have voice mail issues 3 times over 6 months. We recreate the card and it works for a while.

What are we doing wrong?

Surely there's a way for these different levels to co-exhist on the same computers. Possibly put them in seperate folders that don't refer to the actual name/purpose of the software?

Partition magic would be the way to do it, according to my IT guy. You're going to need a LARGE hard drive. You will be loading a Complete version of the windows OS in each partition! See where this is going?

I am not sure how old your techs laptop is but it should not take an hour to do this(remove software and load new software)....we have to do the same thing when we reformat, our techs all have 8GB Flash drives that keep a few of the latest versions of the admin software on them. We simply uninstall the one we have, and install the new one. I have noticed that the systems I reformat the card on if I uninstall the old one and delete the folders and reinstall fresh we dont have to go back. If the tech is saying it takes an hour all together, uninstalling and reinstalling the correct version and then reformatting the SD card, yes he is correct. It takes forever!

Each version of manager is about 1 gig. I believe each new install deletes the existing also so it's going to take some time. Not a good situation if you manage many customer's systems such as a dealer would. I can't believe this is something that was not forseen.

-Hal

Hal
Amen. We have 6.0, 6.1 7.0 7.0.27 and a few 8s out there. Ironically when running essential or preferred software we seem to have few troubles. But almost every basic or version has mulitple problems. One had to reformat the sd card 4 times in a year or so and because it is the bianaries we had to wipe out the entire card, meaning all the vx mail was lost.
Is this what they really meant to put out in the market place?

Same here.
About two years ago there where IMO some bad SD cards floating around, and the only fix was to format and start fresh.

By keeping a thumb drive with all the releases on it will keep you from running into the trouble you did the other day with that 6.1., plus that way your prepared for what ever you run into.

Hope this helps,

There was a bad batch of SD cards, around 6.0 area. They changed manufacturers, and the problems went away.

If you are still having issues, order a new card. You wont have to rebuild it again, which then solves this problem.

Also, if you change your working directory, and point it to the folder where you have copied all teh r6 files, when you rebuild the card for r6, justr point the working directoy to that folder.

If r7 point it to the r7 folder.

Of course you will need to have those folders and all associated files there....