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Joined: Jan 2002
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OP
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Joined: Jan 2002
Posts: 462 |
Partner IP R6.1 at times cant dial out.Go to another phone no problem. Come back to problem phone and can dial out. Doesnt happen all the time but it happens on all phones at different times. Have both 1416 and 1408 sets. Any ideas. Thanks Have combo cards
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
When you say "Can't dial out" what happens when you try?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2002
Posts: 462
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Just keep hitting the dial and nothing happens, move to the phone next to it pick up the line and can dial out. Move back to the first one and pick up I can dial out. It happens on all phones at different times
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Do you have CO DT (the times it fails) on the line before you try to dail out?
Also, is it always the same CO line or does it vary?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2002
Posts: 462
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OP
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Posts: 462 |
Have DT all the time and not the same line. Jumps around
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Joined: Jan 2002
Posts: 462
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OP
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Customer had a 820D changed out week before Christmas, since then have had this problem. Doesnt happen all the time sometimes once a day some time many times a day
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Sending you a PM Thornhil.
We may be on to something here....
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2011
Posts: 391
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Joined: May 2011
Posts: 391 |
Have you taken the unused analog lines out of the calling group? Assuming there are any?
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Joined: Jan 2002
Posts: 462
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OP
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JACK SYSTEM IS SET UP AS A KEY
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Joined: Jan 2002
Posts: 462
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OP
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Joined: Jan 2002
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