atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IP Office and VOIP

Not moving that way here. I certainly understand and agree that you must have QoS. The issue is that some carriers either are not set up correctly for QoS or they don't know how to correctly set it up. There are pros and cons of hosted. They only thing is that the cons outweigh the pros in my humble opinion.

This will work if all locations are On Net with one provider. Help your customer screen the hosted providers by talking with their engineers. In your area I would call www.telcentris.com

Let me know if I can help.

This will work if all locations are On Net with one provider. Help your customer screen the hosted providers by talking with their engineers. In your area I would call www.telcentris.com

Let me know if I can help.

This will work if all locations are On Net with one provider. Help your customer screen the hosted providers by talking with their engineers. In your area I would call www.telcentris.com

Let me know if I can help.

Incredible responses.
Thanks to all that replied.
I think the customer is going with the hosted system. At least at 1 of their locations to start. This will be a trial site to see if they really want to move forward and change all the other sites to the hosted system. The hosted provider has been in business for 20 years and I work with them on a regular basis, so I have confidence in their ability to support this project.
The current IPO is not stable. So for it to be the hub for all the other locations would be asking for more trouble.
Yes the monthly cost for the hosted route is significant, but at least there is maintenance that is included. Along with 24/7 support (me).
Thanks again, wish me luck.

Just a follow up to the above posts; the customer has in fact agreed to go with VOIP at all 8 stores, with the exception of the IPO 406 they currently have in the main store, for now. The other stores have an on site PBX with a PRI and T1 connection. We are using Aastra phones to give them the buttons they are used to seeing on the old style phones they had. We have cut over 3 stores and they seem happy with the performance, so far. I'm still looking into a simple integration for the IP406, and am wondering if the PRI can carry the 4 digit extensions coming in from the other stores? If I program the inbound call routing to see the 4 digits and treat them like DID's, and send them to the receptionist in the IPO, will that work? We are also looking at installing a router of sorts between the IPO and the PRI interface. Plug the PRI from the provider into the router, then program the router to provide a PRI out to the IPO406.
In theory this should work, I'm just wondering if anyone as actually done this. The network side is stable and under 1 provider's care, so we should be okay with the connectivity between stores.
Reason to keep the IP406 is that in about a year, the main store will undertake a remodel and demo of one of the buildings. The customer doesn't want to pay to install cat 5 cable for VOIP phones right now, and therefore wants to keep the IP406 for awhile.
I know, band aid scenario.
Thanks again, for all the suggestions.

I don't know what "Router" you'd use with a PRI - maybe an Adtran Atlas 550. Inbound routing is easy. It's getting OUTBOUND routing to work - you'll need the carrier at the other end of the PRI to route appropriately. This is not an inexpensive solution...