atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Troubleshooting old Partner ACS...will this work?

No. The issue isn't consistent.

OMG. :rofl: . I think it's time to pass this off to someone with experience.

No, I want the receptionist to answer the system phone and yell across the hall to the paralegal (just as she does now) to pick up L1. Paralegal picks up L1 on the analog set and completes her call. That's it. The 4-line phone is independent of the system. Not looking for any system functionality whatsoever. They do not transfer nor use voicemail or paging.

And before you start throwing around the "inexperienced" BS, perhaps you should take a course in reading comprehension.

Are these POTS lines? Trouble on all lines? I would start at the NID during their off hours and make 20-30 test calls on each line.
Even if it's intermittent you have a good chance of finding the trouble with a bunch of test calls.
IME, if the trouble is on all the lines it's usually the system.

Yes, POTS lines. The issue is intermittent and, as typical, the client isn't able to single out a particular line, or all lines, even though I asked them to pay attention.

My concern is I spend a few hours testing the lines as you indicate, find no issue, hand the client an invoice and the problem continues. Did I mention the client is an attorney? :rolleyes:

The building is old (60's/70's) in an unimproved part of town, and the wiring is a nightmare...multiple junctions before reaching the clients closet. I'm suspecting it's a line issue, but since ATT already said "It ain't us", then the onus is on me to prove otherwise.

Well, just for S & G's, I'm going to try my above-referenced experiment. I'll let y'all know how it works out.

Did you check for bad connections at each cross connect point?

So, they're not going to use the system at all to any of its capabilities, so again, you aren't putting in a 50 dollar multi line set for the whole office for a week to test why? I mean you say you aren't going to do it the right way which would be to swap the processor and see if it continues but then you want to try to jerry rig it in a fashion that isn't practical and won't work well if at all. Basic isolation skills yet you seem to lack the comprehension of such. Good luck dude I wish I could BS customers .

Genius...where am I going to get a processor? Buy one at the ACS Partner store down the street? Then what? Find out the original processor is good and store the "new" processor on my shelf? Use it as a door-stop? How much time should I spend trouble-shooting each line and every connection on a system that's well past it's prime? Hours? My bill would be more than a new system. I need a quick/dirty way to test whether it is the lines or the system, got it? My solution, if it works, will do that.

Sheesh...

All connections are relatively new, as I moved the system to this location about six months ago. I will do a cursory check tomorrow when I'm installing the analog phone.

Not to sound like a butt but, If your gonna be working on Partners you should have a spare just for troubleshooting, no?
Invest in a refurb R 6.0

Even if you dont use it at your cheap lawyer customer, it might come in handy down the road...