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Joined: May 2003
Posts: 582
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Joined: May 2003
Posts: 582 |
Does anyone know if it is possible to set a time schedule the system will follow for day / night without using a manual button?
Client would also like to use live answer co lines - 5 rings then AA during the day, then at 5:30 all calls direct to night AA and back to day at 8:30am - no button involved.
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Joined: Feb 2005
Posts: 12,347 Likes: 4
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Joined: Feb 2005
Posts: 12,347 Likes: 4 |
Consult your PM R1 documentation for the schedule controller. Note that the "follow both the switch and schedule controller" option is not something you want to enable.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Feb 2007
Posts: 2,473
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Posts: 2,473 |
Lane go to your AA number and set up your business schedule to work according to your requirements. Then tell the VM to follow Business schedule or both Switch and Business Mode. In this case you will have and option not to press a button or do that any time you wish to.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
The schedule still won't change the number of rings, just determine which message will play.
You still need a NS button to change the rings.
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Joined: May 2003
Posts: 582
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Joined: May 2003
Posts: 582 |
I was hoping to find a way to use the time schedule/greeting with live ring 4-5 times then cover to the AA?
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Joined: Feb 2005
Posts: 12,347 Likes: 4
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Joined: Feb 2005
Posts: 12,347 Likes: 4 |
As long as it's 4 or 5 rings all the time (both day and night). There is no way to change the ringing automatically.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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