Hey everyone,
We recently implemented remote call forwarding for some of our engineers and salesmen. On all the phones it works fine, except one of them. If we forward to another extension, it behaves as stated in the manual. If we try to forward to his cell phone, the call rings at his extension.
We have a merlin Magix PBX. I have gotten all the other phones to forward to outside numbers, so it's not a user error.
I did set up the extension to allow remote call forwarding. However, my PBX administration skills are limited at best (the company kind of said "Hey, this uses digital phones, the IT people know digital stuff, let's have them do it" and my ex-manager basically said "I know you are an intern, but I don't like the phone system, so you get to do it." I don't mind the challenge, and I am not complaining, just trying to let everyone know my level of knowledge.)
What else could be configured differently to cause this issue?
Thanks,
Danny
