Most likely they tried to change the menu and messed up the selector codes.

You don't have to go there to fix this or even to determine the problem. Call into the system and select an extension as prompted. If you hear "transferring call to receptionist" they changed one or more selector codes.

Call in again, dial *7 when you hear the menu, then 99#, the password and #. Press 9 then 3 for the auto attendent. Press 1 for the day menu, then 6 to modify the menu.

Here you will be asked to enter a selector code from 1 to 9 or zero for the dial zero timeout action. This is where they messed up, they should have skipped over this part by pressing *# to go straight to recording the new menu.

You are going to enter the selector codes starting with 1 and make sure is set to direct extension transfer. (I'm going to assume that they have no announcements.)

When you are finished follow the prompts to save and exit without re-recording the menu.

-Hal

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