Touch Tone Tommy,

I sorted that part out, but my AA is still not answering. I actually defaulted and started over on the darn thing. I was at a bit of a disadvantage because I was not onsite, rather walking another tech through. It is not saying xfering to attendant any longer, but is just ringing and then after several rings kicking it over to the console x 10. I'm wondering if I have to go save the menu definitions back in the VM manager to make that recording live. At this point I need to just buy and hour of on phone tech time with someone and walk through everything probably.

I so appreciate everyone's help here. 12 - 15 years ago, I knew every part of these without looking at the manual. Haven't touched one now in at least 7 - 8 years and everything is now GUI.