I couldnt have said it better. Because I started in IT before telcom i was pushing for VOIP as soon as i saw the advantages. The issue was that the sales people didnt know how to market it and the old telecom people didnt know how to install it. and lets be honest, adding a couple of switches did look nicer that a bunch of new wires. We also made sure the customer was trained on the useage and capabilities of the system, this made for a whole lot of ease later. as for the punch down blocks i agree. If i see one more wiring closet with twisted wires or wire nuts, i think i might scream.