Hi folks, I'm primarily a Samsung and Toshiba Tech but get the occasional Nortel thrown into the mix.

We have a cics with call pilot. Works great most of the time but occasionally, instead of the phones ringing for 6 then going to the AA, an incoming call gets directed to a voicemail box (seemingly at random) instead.

What are the timers and settings I should be looking at to find this conflict?

Thanks in advance!