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Joined: Oct 2010
Posts: 5
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Joined: Oct 2010
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Not able to link submenus to main AA , set AA1 code "1" to go to AA9 but after selecting call goes to 10
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Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
10 what, ext 10?
What verison are you running?
Basic, Enhanced?
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Joined: Oct 2010
Posts: 5
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It is a IP Office 8.0 (44)running Partner, I place transfer to auto attd and auto attd 9 , record greetings in both attd , the first attd answers , choice 1 ( the transfer to attd 9 ) brings silence then a transfer to ext 10
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Joined: Feb 2005
Posts: 12,347 Likes: 4
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Joined: Feb 2005
Posts: 12,347 Likes: 4 |
How have you got AA 9 set up?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Oct 2010
Posts: 5
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Joined: Oct 2010
Posts: 5 |
Default with greetings in Morning,Afternoon and evening
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Joined: Feb 2005
Posts: 12,347 Likes: 4
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Joined: Feb 2005
Posts: 12,347 Likes: 4 |
Well, if the caller does nothing it's going to default to extension 10. Are you saying that the selector codes don't work?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
if you use a selector code in AA1, say digit 5, to point to AA2, it will go to the menu promt, not morning, afternoon, or greeting, if nothing is recorded in it you won't get anything.
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Joined: Feb 2005
Posts: 12,347 Likes: 4
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Joined: Feb 2005
Posts: 12,347 Likes: 4 |
Hmmm. He says that the menu doesn't play though. Wasn't there a problem with the CF card that causes this problem and it needs to be reformatted?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: May 2004
Posts: 1,667 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,667 Likes: 4 |
Yes there was. If you watch System status, when you transfer to AA9, watch SSA and see if the call is actually there.
If it is, best bet is that when you go into Embedded File Management, all the files will show write protected.
You can fix by pulling the SD card, and putting it in laptop sd card reader to format and recreate (make sure only reformatted with Mnager)
Full process is in the Knowledgebase....
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Joined: Oct 2010
Posts: 5
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Joined: Oct 2010
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Fixed, or should I say programed the right way , z-man was correct, did not know "action prompts"existed and was placing everything in the greeting Thanks
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