It turned out to be that the hole for the mic was clogged with dust. The speakerphone function worked (we had it programmed correctly in terminals/sets/capabilities, but it just wasn't as good as they expected. I blew it out with canned air and it worked just fine.

It is pretty sad that I had to jump through so many hoops with issues for a customer with existing sets. Obviously, they didn't have a very tidy office at their prior location. Thanks for all of the help here as usual.


Ed Vaughn, MBSWWYPBX