In regards to the T1, that's what I thought, but I talked to someone and they said there was a software setting in the Norstar I could change and it would send the right CID info. I'm still working with the client, but I haven't heard anything further from them or AT&T is to their incoming lines. they only have two incoming POTS lines left and those go to the alarm system.

I disabled the GDM (something AT&T said was impossible) next time I'm in there I'll take a look at the timers and the DRT settings. From what I recall, it used to have a voicemail box associated with it, but it has since been deleted as it was taking too much time to return calls (same as why they wanted the GDM disabled as then those messages had to be forwarded to the correct department)

Thanks for the help,

Steven

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