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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
AA first plays the Greeting.
Then it plays the AA Menu Prompt.
Then if nothing is dialed it transfer to the operator.
If no operator is avail it goes to General Delivery.
AA menu prompt is in your TABLE.
I usually delete it by recording a new prompt of 1 sec of dead air. ie turn my mute on, hit record wait one sec and hit stop, accept.
The operator not avail or you don't have an attendant assigned, is in your operator settings.
OR like telemarv said if you have CCR assigned in the table, then it goes to the CCR and plays that greeting (menu).
P.S. Does the extra gretting sound something like: "....dial your ext now or press # for the directory..." ? Then it is your AA menu prompt.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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