An upgrade would be the appropriate way. Putting a brand new IVR on a system that has been out of production (616, 8X24) for many years now, seems futile.

The CICS or MICS (he can go refurb if he wants to save $$$) is probably what he should look at, IMO.


Richard
AVAYA-NORTEL-SAMSUNG-PANASONIC-MITEL
www.acceleratedtelecom.com