Samh,
The first part I got and I'm good there but you lost me at the end, are you saying that if I want a phone to accept 2 calls on it's DID (the DID number and Ext number do match by the way) I have to set it up with 2 appearances of it's DID? I have always thought all you had to do was give the phone more than one Intercom key and the set would accept as many calls as it has Intercom keys.