|
|
Joined: Feb 2018
Posts: 7
Member
|
|
Member
Joined: Feb 2018
Posts: 7 |
Hello everyone!
I am having an issue regarding my phone system, specifically dealing with a single extension.
On the problematic extension, all calls made from outside the system goes straight to voicemail. I have made sure to check Do not disturb, which was not activated. All Call forwarding is disabled with the exception of Busy/No answer which goes to the voicemail box. I have tried everything I can think of, and I am wondering if somewhere along the way there is a setting I accidentally changed, but I just can't find it. What do I need to do in this situation?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Apr 2005
Posts: 2,514 Likes: 2
Member
|
|
Member
Joined: Apr 2005
Posts: 2,514 Likes: 2 |
When a user sets DND it can be set as internal calls, external calls or all, go to the phone, press the down arrow softkey, press the prog softkey, press the DND softkey, press Cncl softkey. See if that clears up the issue.
We get old too soon, smart too late
|
|
|
|
|
Joined: Mar 2014
Posts: 365
Member
|
|
Member
Joined: Mar 2014
Posts: 365 |
If this is an inmail, then the user may have set "automated attendant to voice mail" in their mailbox. You can remove it in programming, or have the user log into their mailbox and turn the option off.
|
|
|
|
|
Joined: Feb 2018
Posts: 7
Member
|
|
Member
Joined: Feb 2018
Posts: 7 |
When a user sets DND it can be set as internal calls, external calls or all, go to the phone, press the down arrow softkey, press the prog softkey, press the DND softkey, press Cncl softkey. See if that clears up the issue. This was the first thing I checked, but that didn't seem to be the issue. If this is an inmail, then the user may have set "automated attendant to voice mail" in their mailbox. You can remove it in programming, or have the user log into their mailbox and turn the option off. This was it, I didn't even think about the inmail itself potentially being the issue. Thank you so much!
Last edited by plankydude; 08/24/18 11:00 AM.
|
|
|
|
|
Joined: Apr 2005
Posts: 2,514 Likes: 2
Member
|
|
Member
Joined: Apr 2005
Posts: 2,514 Likes: 2 |
helpifican made a great point and I would bet it's the issue, log into the users mailbox, press more, press setup, press call handling, there will be a DVM (direct to voicemail) setting, if on it will send the external calls direct to the users voicemail.
Good call helpifican.
We get old too soon, smart too late
|
|
|
|
|
Joined: Sep 2024
Posts: 1
Member
|
|
Member
Joined: Sep 2024
Posts: 1 |
If this is an inmail, then the user may have set "automated attendant to voice mail" in their mailbox. You can remove it in programming, or have the user log into their mailbox and turn the option off. I ended up here via a Google search for this same issue. Wanted to add that if you're using PCPro, this option is 47-02-09.
|
|
|
|
Forums84
Topics94,393
Posts639,301
Members49,804
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (Alan_G, nfcphoneman),
138
guests, and
43
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
