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#642319 02/28/22 05:13 PM
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Gary S. Offline OP
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Cannot print new desi labels on my hp 7155 printer.
It is out of warranty 2 months ago so no help from hp support haha.
Message on the printer screen says '' paper to short '' but it is 81/2 x 11.
thanks for any help.
Gary S


Gary Stevens
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Try printing the label on plain paper first to see if it's a printer or DESI problem

Check your printer set up for:

Using the correct feed tray,

Correct paper type

Correct paper length

Or use a manual feed if available


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Gary S. Offline OP
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Yes it will print on a blank sheet ok.
The desi paper goes through the printer but comes out blank..
Yes correct paper size.
Printer set for 81/2 x 11 paper


Gary Stevens
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Use a removable glue stick and stick the back side of DESI to a plain piece of paper and try that in your printer.


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
Commercial Communications . . . Turner, Maine
If it was built after 1980 don't expect it to work right.
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Gary S. Offline OP
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Yep tried that paper comes through the printer blank also.
Sure hate to hand print, maybe my last choice.


Gary Stevens
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This is what is in the DESI manual

Quote
Chapter 9 - Troubleshooting
Printing Desis
“My printer feeds the DESI sheets through without printing anything”
or “My printer only prints the first few lines of the desi.”

This is caused by the “end-of-page” sensor in your printer. This sensor
“sees” the holes in some desi sheets, and assumes that it has reached the
end of the page. The printer will then stop printing and eject the page. A
test to verify that this sensor is causing the problem is to print a desi on a
plain sheet of paper. If your desis print normally on a plain sheet of paper
but not on a desi sheet, the sensor is causing the
problem.

Solution: Desi Telephone Labels, Inc. produces specially-designed
Post-it™ notes, called DESI Backers, that can be placed on the
back of the DESI page to cover up the holes that are triggering
the end-of-page sensor. See the front cover of this manual for
information on ordering DESI Backers.


https://labels.desi.com/product-exec/product_id/812/nm/DESI_Backer_Oversized_Post_it_Notes

Which sounds like you tried already.


There is no such thing as stupid questions.
Just stupid answers.
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Try a dark-colored paper as the backing paper and see if that makes a difference.

grich #642334 03/01/22 06:48 PM
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Gary S. Offline OP
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You guys are a genius, PTL.
Takes a little more time but that's part of it.
I had called desi help line they did not offer the info you gentlemen have.
Had also called hp printer help line with no help either.
Thank you again.


Gary Stevens

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