Off-Net forwarding

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Off-Net forwarding #636287 04/07/20 03:12 PM
Joined: Oct 2010 Posts: 103 Sioux Falls, South Dakota Craig A. Ahrens Member
Craig A. Ahrens Member Joined: Oct 2010 Posts: 103 Sioux Falls, South Dakota	I have a similar problem as MNDave. In my case it is a call coming from the auto attendant. I setup the Off-Net forwarding just like it says in the user guide. Program a speed dial bin 9019 then forward the phone to *9019. If a call is answered by another station and is transferred to the x-101..the call forwards Off Net. But If I dial the extension 101 in the auto attendant and it transfers I get a few seconds of silence then the auto attendant greeting restarts. any ideas about what programming is missing?

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Re: Off-Net forwarding Craig A. Ahrens #636294 04/07/20 10:23 PM
Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,382 Likes: 13 Fayetteville, NC	Is conferencing enabled for the voice mail ports? Keep in mind that an off-net forward is essentially an unattended conference call. You'll also want to extend the trunk-trunk conference timer out from the default of 10 minutes. Ed Vaughn, MBSWWYPBX

Re: Off-Net forwarding EV607797 #636299 04/08/20 10:52 AM
Joined: Oct 2010 Posts: 103 Sioux Falls, South Dakota Craig A. Ahrens Member
Craig A. Ahrens Member Joined: Oct 2010 Posts: 103 Sioux Falls, South Dakota	I will have to check both of those things and let you know.

Re: Off-Net forwarding Craig A. Ahrens #636305 04/08/20 12:43 PM
Joined: Oct 2010 Posts: 103 Sioux Falls, South Dakota Craig A. Ahrens Member
Craig A. Ahrens Member Joined: Oct 2010 Posts: 103 Sioux Falls, South Dakota	Checked the voicemail ports. This is the Flash Based Voicemail by the way. Anyway I checked the following on all the voicemail extensions. Conference = Enabled System Speed Dial = Enabled Call Forward = Enabled Line Group Access = group 1 enabled. All the settings were enabled already. I didn't change anything. conference/disa timer I changed from 10 to 60. When the call is transferred by the Auto Attendant to the extension I was watching to see if one of the trunk buttons lights, other than the one I was on. It doesn't.

Re: Off-Net forwarding Craig A. Ahrens #636369 04/11/20 04:55 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	There is a software bug in the voice mail, you need to have extension 101 no answered forwarded to a station that is off net forwarded, so 101 would be forwarded to another station, say 201 and 201 is forwarded off net. Sounds convoluted but it should work. Last edited by Derrick; 04/11/20 05:00 PM. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Off-Net forwarding Craig A. Ahrens #636419 04/14/20 04:27 PM
Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN MnDave Moderator-Vodavi, Vertical, XBlue
MnDave Moderator-Vodavi, Vertical, XBlue Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN	The Flash VM has limitations but if the system is an XTSc (or STS) it is really easy if you use one of the included SLT ports and forward it. This works quite well. - Dave S. - You can never appease your ideologue opponents.