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#635668 02/26/20 04:24 PM
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I have a UM8000 connected to an SV9100. I want to prevent callers from pressing # during Dept.X's main AA and getting redirected to our company's main auto attendant. Too many calls are going to our operator that should be for Dept.X, but people know how to bypass the system by pressing #. Is there any way I can prevent callers from pressing #? I've looked throughout the UM8000 and couldn't find anywhere to do this. One-key dialing only goes from 0-9. Thank you.

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Change the DAT for # to 'hang up' or 'undefined'.

Jim

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The UM8000 does not have a DAT, that would be the InMail (VM8000)

Either the calls are being answered by a opening box or a transaction box, each one has a setting after it plays the greeting what it should do, there is a field for a extension, usually the operator phone. If someone miss dials the system will use this field to transfer the call to. The system sees the # sign as a miss dial so it looks at the same field as what the system does after the day greeting.



The # sign does not send the call to the operator, the system sees the # sign as a missed dial


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