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Joined: Dec 2019
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Cosmin Offline OP
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Hello,

Disclaimer: Sorry if this is a duplicate of another question, just couldn't find any answer, so I decided to make a new thread in order to ask it here.

I was wandering if it's possible to connect to NEC UNIVERGE SV8100 in order to analyze information about Incoming calls (events/logs)? More exactly I would want to "parse" the output of the logs, extract the phone number and the dispatcher to which the connection has been assigned, in order to show a popup to his screen.

I've also tried using STMD, managed to connect ("telnet ip port") to it but it only displays logs of class definition IVIN. Those logs are not useful since they appear after the dispatcher/caller closes the call.

Any help would be appreciated.

Thank you.

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You are looking at CTI still probably better trying to use TAPI. You can also try SMDR. Seriously there is a LOT more stuff for the SV9100 regarding this.

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Cosmin Offline OP
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Thank you for your answer Coral Tech. SMDR method didn't quite work for me since I was only receiving logs of class definition IVIN. Is there a way to enable SMDR Reports of class definition: POS, PIN ( https://www.manualslib.com/manual/1266892/Nec-Univerge-Sv8100.html?page=948 ) ?

I will take a look into TAPI as you recommended above.

Thank you again for your guidance.



PS: I've realized that I misspelled SMDR into STMD in the question body.

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Yes, under 10-01-06 make sure this is on for all trunk calls.

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Cosmin Offline OP
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In 10-01 are only date/time settings: https://ibb.co/QDW7p7w

I've enabled SDMR for all trunk lines (using 14-01-06) and still get only IVIM reports...



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in order to show a popup to his screen. What do you mean by this, the screen on his PC or phone?
What information do you want the popup to show?


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I am confused as well. What are you looking for? SMDR if configured properly will show data/time length of call and extension in/out with calling number.

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Sounds like he is wanting to use MIS suite to see who is in queue


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Cosmin Offline OP
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Thank you guys for you help. I basically want to develop a solution that would allow me to see what number is calling and then which dispatcher has answered, so that I could show it to the UI of an application.

mreilly is right, that it's what I am trying to do plus I need to know which dispatcher answered the call. I gave up on SMDR since it was logging information only when the call ended and that was not useful for my use-case.

I've activated the ACD logs, managed to connect a client with TCP on the port I assigned and now I have to figure out what those logs mean. Till now I know that from 'Pt' I can extract information about the incoming number and 'ext' represents the extension of a dispatcher.

example of log (XML format was chosen because it was more human readable and easier to parse):

<Pv ext="202" grp="0" date="2019-12-18" time="04:12:42" />
<PR ext="202" grp="0" date="2019-12-18" time="04:12:42" />
<PC trk="2" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:35" />
<Ps trk="2" ext="202" grp="0" date="2019-12-18" time="04:12:41" />
<P7 trk="2" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:41" />
<PR ext="202" grp="0" date="2019-12-18" time="04:12:41" />
<Pu trk="2" grp="0" date="2019-12-18" time="04:12:42" />
<P2 trk="2" ddi="6680" grp="0" date="2019-12-18" time="04:12:44" />
<Pt trk="2" grp="0" cng="<example of phone number>" date="2019-12-18" time="04:12:44" /><P5 trk="2" ddi="6680" ext="201" grp="0" date="2019-12-18" time="04:12:44" />
<P5 trk="2" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:44" /><P5 trk="2" ddi="6680" ext="203" grp="0" date="2019-12-18" time="04:12:44" />
<PC trk="3" ddi="6680" ext="201" grp="0" date="2019-12-18" time="04:12:46" />
<PC trk="1" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:50" />
<Ps trk="3" ext="201" grp="0" date="2019-12-18" time="04:12:52" />
<P7 trk="3" ddi="6680" ext="201" grp="0" date="2019-12-18" time="04:12:52" /><P6 trk="2" ddi="6680" ext="201" grp="0" date="2019-12-18" time="04:12:52" />
<P7 trk="2" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:52" /><P7 trk="2" ddi="6680" ext="203" grp="0" date="2019-12-18" time="04:12:52" />
<Pu trk="3" grp="0" date="2019-12-18" time="04:12:53" />
<Ps trk="1" ext="202" grp="0" date="2019-12-18" time="04:12:55" />
<P7 trk="1" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:55" />


Sorry about the lack of knowledge, this is all new things for me. Will come up with an update in case someone else wants to do the same thing. If you have a better approach I would appreciate you guiding me. Thank you.

Last edited by Cosmin; 12/19/19 06:29 AM.
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P codes. That's ACD reporting. SV9100 uses these now for what you are looking for. On the SV8100 you might want to look at the computerized attendant program.


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