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Joined: Aug 2011
Posts: 349
Member
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Member
Joined: Aug 2011
Posts: 349 |
Hi folks,
I have a 7400 with expansion cabinet running 4.98. Just recently, the alarm history is showing a bunch of Red Alarm and recoveries. Anywhere between 3 hours and 3 minutes between instances. Maybe once a day there is also a L2 Disconnect.
Any advice? The manual says the red alarm is a switching stack failure. Could that be caused by the carrier?
Thanks in advance.
-B
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
This is almost certainly a carrier fault.
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Joined: Aug 2011
Posts: 349
Member
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Member
Joined: Aug 2011
Posts: 349 |
Fast forward a year and they are still experiencing this error. Carrier tried again to do "intrusive testing" and couldn't find anything. They said that errors are coming from the PBX but didn't say what they were.
Here is what they said:
HDSL span is Clean. Able to loop HLU and HRU intrusively but were unable to loop CSU.
Now, this is a TEPRI2 and the software table says with 4.99 it should be 4.28 but it has 4.29. The Samsung site doesn't list the TEPRI2 as a separate card.
Could that be it too?
-Will
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Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
Is it a external CSU , the carrier needs to be able to loop that back to assure a clean circuit
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
The tepri2 uses the same firmware as the tepria card.
I don't believe I've ever had a faulty tepri card.
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