ESI 24 Key - Line Dead - Phone & VOIP Info

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ESI 24 Key - Line Dead #629459 04/29/19 02:21 PM
Joined: Apr 2019 Posts: 1 Farmington Hills, MI kristent Member
kristent Member Joined: Apr 2019 Posts: 1 Farmington Hills, MI	We have several ESI 24 key phones in our office. They have 5 phone lines connected but around a month ago, line 5 went dead on all of them. This wouldn't be a big deal, except that when we use speed dial, it dials on line 5 or if we press 9 for an outside line, it goes to line 5. Is is possible to program the phones to use line 4 for speed dial? Line 5 is not really necessary anyway, if I can just do away with it that would be fine. The issue is that most of the office relies on the speed dial and are unable to use it..

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Re: ESI 24 Key - Line Dead kristent #629469 04/29/19 07:13 PM
Joined: Dec 2007 Posts: 6,807 Likes: 18 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,807 Likes: 18 Canby, Oregon	If you are paying for Line 5 I would think it might want to call your telephone dial tone provider and have them verify if Line 5 is good or bad. You could remove Line 5 from your routing but just because you are not using it doesn't mean your not paying for it. Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience. "Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Re: ESI 24 Key - Line Dead kristent #629512 05/01/19 03:43 PM
Joined: Oct 2004 Posts: 1,492 central pa oobie Member
oobie Member Joined: Oct 2004 Posts: 1,492 central pa	On ESI Commserver it doesn't matter if you have the line appearance or not you can still use the line to call out.

Re: ESI 24 Key - Line Dead oobie #629627 05/04/19 11:37 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by oobie On ESI Commserver it doesn't matter if you have the line appearance or not you can still use the line to call out. I'm fairly certain that's the case on the C,S,E and X Class systems too. This is a simple fix - have a tech out to diagnose it and if you're going to cancel line 5 have him reprogram it so line 5 is not in line group 9 and then give the phones access to the new line group so they can manually select it until you cancel line 5. John Corrigan New Phone Systems and Service