|
|
Joined: Oct 2006
Posts: 1,408 Likes: 6
Member
|
Member
Joined: Oct 2006
Posts: 1,408 Likes: 6 |
I followed NTAC's KB instructions for uploading a wav file to the 2100 for a MOH message. Tried it out and the caller on hold heard the wav file message. At least on the first attempt. After that, the held caller heard the standard radio input. After the first succesful attempt, I was showing the customer how to log in to change to another wav file. Then we started getting the regular radio moh and not our wav file.
I've double checked everything, but have missed something. Has anyone used this? Thanks.
Jim
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Sep 2004
Posts: 4,210 Likes: 2
Member
|
Member
Joined: Sep 2004
Posts: 4,210 Likes: 2 |
Well on the SV8100 and 9100 you need a VRS license and look at 10-04 set to VMDB and tone selection is your spot you uploaded the MOH to. Unless you changed trunk MOH to background or something.
|
|
|
|
Joined: Oct 2006
Posts: 1,408 Likes: 6
Member
|
Member
Joined: Oct 2006
Posts: 1,408 Likes: 6 |
I had 10-04 set to VRS. And the message number set. It did play the .wav once. I'll have to look if there is a difference in the trunk settings. I don't remember which trunk we hit the first time when it worked.
|
|
|
|
Joined: Oct 2006
Posts: 1,408 Likes: 6
Member
|
Member
Joined: Oct 2006
Posts: 1,408 Likes: 6 |
It's always the little things that get you. Found that the first and last trunks were set to use the BGM source in 14-08. So the first time I tried this and it worked because I accidently hit one of the other trunks. Then, each subsequent time I hit the first trunk if I called in, or the last trunk if I called out to my cell for testing.
Anyway, it works like they said it should. Thanks for your support.
Jim
|
|
|
Forums84
Topics94,384
Posts639,240
Members49,799
|
Most Online5,661 May 23rd, 2018
|
|
1 members (metelcom),
94
guests, and
73
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|