web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2018
Posts: 4
WayneP Offline OP
Member
OP Offline
Member
Joined: Aug 2018
Posts: 4
In the last year or so I've stepped into the role of Telephony admin when lost our former admin sudenly. I've been trying to learn as I go.

We have multiple different systems at various locations, I'm mostly familiar with our Avaya and ESI systems.

We have a Vodavi XTS phone switch with a Talkpath vm. Recently we had to do a reload after losing the configs. The system was stuck in night mode and played the afterhours message, until we set up a DND button on the attendant extension. Now it plays the correct day message, but it never plays the afterhours message, even after confirming the time was correct on the switch and the VM.

I’m using the Talkpath revised technical manual and Admin 3.20 software, and after reading up on the Time Controls, realized the Time Controls are currently set to default.
I want to set up the time controls, but I have no internal documentation for the settings, nothing to compare to, and the technical manual doesn't give any examples besides the defaults. Note, we are not setting the Start/End Date on any of them.

OPTION ONE:

Time Control 1
Action: Menu 100
Start Time: 08:00 End Time: 17:00
Days: MTWThF

Time Control 2
Action: Menu 120
Start Time: 00:01 End Time: 23:59
Days: MTWThF

Time Control 3
Action: Menu 120
Start Time: 00:01 End Time: 23:59
Days: Sat. Sun.

OPTION TWO:

Time Control 1
Action: Menu 120
Start Time: 00:01 End Time: 07:59
Days: MTWThF

Time Control 2
Action: Menu 100
Start Time: 08:00 End Time: 17:00
Days: MTWThF

Time Control 3
Action: Menu 120
Start Time: 17:01 End Time: 23:59
Days: MTWThF

Time Control 4
Action: Menu 120
Start Time: 00:01 End Time: 23:59
Days: Sat. Sun.

Based on my experiences with other types of phone switches, I’m leaning towards Option two, but as I have no configs documentation, nothing to stare and compare to, and couldn’t find anything in the manual or the forums, thought I would run it by the guys with experience.

Also, if there are any quirks you know of when configuring the Time Controls, would appreciate a heads up.
Thanks in advance.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
IF the DND button ( which is actually a night button, op phones cannot have a true dnd button) on the operator phone changed the message, then the talkpath is in KSU clock control and the Talkpath time controls are turned off. If set up properly the op night key will select a day, night, and special mode each with its own greeting. The button changes based on the XTS night service programming instead of what is in the talkpath. I found that to be more effective, because the op could override the times, go into night mode early for example, if needed. Check the line programming in the Talkpath and see what is assigned to each line, which could be a menu, extension, vm box, TC, or KSU clock control. There is a separate option for the action of the three modes for the KSU clock control which can also be a menu etc. Menu is the desired choice, the menu determines which message that is played and what keys do what of course. Since you are using two TCs, that means two menus so the KSU clock control can handle that with no problem.

Last edited by Derrick; 02/27/19 05:42 AM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: Aug 2018
Posts: 4
WayneP Offline OP
Member
OP Offline
Member
Joined: Aug 2018
Posts: 4
Derrick,

Thanks for the input.

Just to see if I understand, even though currently the Time Control items say "Menu" for the action, the voice lines action also need to be set to "Menu"?

Thanks again.


Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,314
Posts638,912
Members49,773
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,057 Shoretel
190,273 CTX100 install
188,536 1a2 system
Newest Members
lyte, 4thright, dcl, Mansour, Dave Simmons
49,773 Registered Users
Top Posters(30 Days)
Toner 20
jsaad 6
teleco 5
dans 4
Who's Online Now
3 members (lyte, 4thright, Carl Navarro), 159 guests, and 42 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5