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Joined: Feb 2019
Posts: 6
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Joined: Feb 2019
Posts: 6 |
hi guys.
I have two 7400 system linked via SPnet, now the trunks are on one side. the other side where I have just extensions only I am experiencing the following problem;
outgoing or incoming calls that are put on hold can not be retrieved (display says "Cant pick up") one has to wait for a ring back. Whats causing this and any suggestion as to how do I fix this? Thank you in advance.
STK
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
This sounds like a cos permission issue.
Can you dial the spnet trunks directly on the handset (ie dial 8301)
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Joined: Feb 2019
Posts: 6
Member
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Member
Joined: Feb 2019
Posts: 6 |
yes I can dial the spnet trunks
STK
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Joined: Feb 2019
Posts: 6
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Joined: Feb 2019
Posts: 6 |
everything was working fine and then this issues just developed
STK
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Joined: Dec 2010
Posts: 681
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Member
Joined: Dec 2010
Posts: 681 |
Do you happen to have a copy of the DB before the issue occurred that you can upload to the system to see if it clears?
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Joined: Feb 2019
Posts: 6
Member
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Member
Joined: Feb 2019
Posts: 6 |
Do you happen to have a copy of the DB before the issue occurred that you can upload to the system to see if it clears? The trick worked - I wonder whats the cause
STK
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Joined: Feb 2019
Posts: 6
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Member
Joined: Feb 2019
Posts: 6 |
Do you happen to have a copy of the DB before the issue occurred that you can upload to the system to see if it clears? Thank you very much
STK
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Joined: Dec 2010
Posts: 681
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Joined: Dec 2010
Posts: 681 |
Could've been a glitch in s/w reload after a power outage or something. Glad it's resolved.
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