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Joined: Oct 2010
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on superset 420's and 5312, 5330 & 5340 phones I'm getting the Caller ID name only. If I turn off COS option 503 then the number shows. Shouldn't both the name and the number show in the display?

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COS option 273 on? 509 on?

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OK, I turned both of those COS options on and still only get the phone number when the call is answered. This on a 5340 phone. The phone shows the voicemail auto attendant port that the call is coming from while the phone is ringing.

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What type trunks?

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Loop start trunks.

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"I'm getting the Caller ID name only." "OK, I turned both of those COS options on and still only get the phone number when the call is answered." So which is it?

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With COS option 503 enabled I get the Name only and with COS option 503 disabled I get the number only.

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Try disabling 503 in voice mail COS, and check for 19 CPN set-up. Should be the same number for all tenants.

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I mean Form 19 CPN for all tenants

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Sooooo........?

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