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Joined: Oct 2007
Posts: 117
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Member
Joined: Oct 2007
Posts: 117 |
I just setup an Axxess system Version 11.01 with a Linux EVMC. They are using Pots lines that are proviced by AT&T over a VoIP ATA. We are getting complaints that callers leaving voicemail messages only get 2 - 3 seconds of a message before they are dropped. A conversaion to a phone works fine. Internal messaging to the voicemail boxes is normal, messages can be left to the full allowable timer. AFAIK the caller hears nothing other than a click. The minimum message length is set to 1 sec.
Any ideas what is going on? Talkoff?? I remember the problem but not the remedy. Getting to old to be working on these old systems :))
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
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I would start by running a hybrid balance test on the CO lines. From there, try the twist settings under Voice Processor / Timers & Limits.
Increasing the twist settings makes digit detection more sensitive, decreasing them makes digit detection less sensitive.
Increased sensitivity might cause talk-off, where voice is mistaken for DTMF. Increasing digit timers should correct that.
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Joined: Oct 2007
Posts: 117
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Member
Joined: Oct 2007
Posts: 117 |
Thanks DND-ON
I will try that.
A+, CTP
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Joined: Oct 2007
Posts: 117
Member
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Member
Joined: Oct 2007
Posts: 117 |
Just checked the system and the settings for those were set to unlimited. Looked at the Help and set them to default :
high to low twist (Play) 8.2 high to low twist (idle) 5.2
Low to high (play) 9.2 low to high (idle) 8.2
Will go from there
Thanks again
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Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
I would check with AT&T. There are settings they can change to duplicate a Pots line. Sounds like it see disconnect to quickly.
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