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Joined: May 2007
Posts: 426
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Joined: May 2007
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I have customer that when they call or transfer a call to an extension 110 it will go into that persons voicemail. Anyone ever have that problem with a DX120?
Thanks
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Joined: Dec 2007
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Is DND activated? Feature 4, I believe.
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Joined: Mar 2018
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Professor. That sounds about right.
The Cloud is just someone else's computer!
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Joined: May 2007
Posts: 426
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No the DND isn't on sorry forgot to put that in post
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Joined: Dec 2007
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What about Call Forward? Feature 2
or
1. Press the middle Interactive Soft Button (under the FWD in the display). 2. Each active mode of forward will be displayed, e.g.: BUSY FWD. XXX del more 3. If you want to delete this forward, press [del]. Otherwise… 4. Press [more] for other active forward settings.
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Joined: Aug 2004
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Station to station dialing goes to voice mail? If it is going through the auto attendant and doing that then check the voicemail box transfer options of box 110.
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Joined: May 2007
Posts: 426
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I have a light on all phones under 110 button. Was told it might be on answering machine but couldn't get it off. So I'm still at a lost on what is going on. Any one ever had that. Now anyone know what have to do to take it off of answering machine? I might of got the wrong program to take it off
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Joined: Dec 2007
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Extension Port Type page 432 of the manual.
Once you are in Programming
Enter 01-XXX-21 (where XXX is the extension number 101-204) In your case 01-110-21
Press SAVE to display the Extension Port-type
Press CHG until the appropriate type is displayed EXT; VA or VM
Exit programming.
I could be wrong, but it's something to check.
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Joined: Mar 2018
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Which type of phones? 7260 style the labels are above the buttons, 7261 style the labels are below. If it is ext 110, maybe the phone is in DND, or unplugged.
The Cloud is just someone else's computer!
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Joined: Dec 2007
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If in doubt remember Feature # 3 can be your friend. (page 450 of the manual)
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