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Joined: Apr 2009
Posts: 80
Member
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Member
Joined: Apr 2009
Posts: 80 |
Working with a STS system with troubles. First it is not disconnecting when far end hangs up. And second, when a call rings in any one on a other line get a loud data rushing noise on the line. Is this a telco problem or a co port problem?
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Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
The loud "data rushing noise" is most likely the Caller ID signal coming in between ring cycles 1 & 2. You can assign a timer in the STS that will delay ringing for a few seconds so this signal is not heard. You could also have the provider remove Caller-ID.
The disconnect problem is almost always a problem with the provider. They need to provision "Cuttoff on Disconnect" on their end.
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Joined: Apr 2009
Posts: 80
Member
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Member
Joined: Apr 2009
Posts: 80 |
Thanks, meeting with Telco today.
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Joined: Apr 2009
Posts: 80
Member
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Member
Joined: Apr 2009
Posts: 80 |
I met with the telco and they are going to change the equipment out. This is an Adsl circuit on a adtran device. To restate what is happening, is when calling in the auto attendant answers and i can hear the greeting clear. If other people are on an other line they get the loud rushing sound. If I hang up with out dialing an extension the disconnect signal will not release the line from the system. I tested the disconnect on the system without voice mail and when far end hangs up it goes to dial tone without releasing the line. Telco did not have a replacement at the time, but set the disconnect to 1000 ms. Maybe this is truly a case of the blind leading the blind.
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Joined: Dec 2007
Posts: 6,807 Likes: 18
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,807 Likes: 18 |
Another thing to try for disconnect is "d" instead of "D". I ran into that with a DOS based VM and GTE CO lines.
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