web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jun 2006
Posts: 39
Member
OP Offline
Member
Joined: Jun 2006
Posts: 39
Hello,
When calling into DK In-Skin Voice Mail the voice mail answers but it does not recognize touch tones. I'm going to have the tech replace the DMTF (RRCS) Receiver card in cabinet. Any other ideas? Also he could not change Program 03-01 from 91 to 94 ??

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2004
Posts: 4,193
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,193
Likes: 2
What are you testing with and did carrier change?

Joined: Aug 2002
Posts: 4,923
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,923
Likes: 1
Before you replace the DTMF card log in to the voicemail with VM Manager and see if you have run out of disk space.

Joined: May 2002
Posts: 4,295
Likes: 7
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,295
Likes: 7
Shouldn't this be in the Toshiba section

Joined: Aug 2002
Posts: 4,923
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,923
Likes: 1
DOn't think it really matters the OP hasn't replied

Joined: Dec 2013
Posts: 1
Member
Offline
Member
Joined: Dec 2013
Posts: 1
If the processor can't be changed to anything besides 91, that will be the problem. The processor code 91 shows no dtmf receiver on board. 03 00 is usually for the processor assignment, not 03 01.

Joined: Jun 2004
Posts: 399
Member
Offline
Member
Joined: Jun 2004
Posts: 399
LOL, as SSPhone mentioned, this is kind of a moot point since the OP hasn't returned, but in case someone does a search for "can't change from 91", I finally dug out my dusty programming manuals.

for the smaller RTCUA and RTUCB processors you program only slot 00 with the 91-94 code depending on the DTMF receiver. Slot 01 would be unused.
for the RTCUBA/RTCUBB processor pair, you still program slot 00 with 91-94, and slot 01 must be 91 (sounds like that might be the OP's case).

Apparently only the C/D and E/F pairs would take a receiver on the second card and change the slot 01 programming.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,237
Posts638,571
Members49,754
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
210,622 Shoretel
187,166 CTX100 install
186,145 1a2 system
Newest Members
TaniyahCobb, TDKs79, Buttinset, Housetech, MeganH
49,754 Registered Users
Top Posters(30 Days)
Toner 13
Yoda 9
dexman 4
Who's Online Now
0 members (), 25 guests, and 33 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5