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Joined: Feb 2015
Posts: 7
Member
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Member
Joined: Feb 2015
Posts: 7 |
All, we are having phones drop during calls and the handsets showing "TCP Link Error". I was able to look in the error logs of our ECS and see the following at the time the errors showed on the phones. SNO: # 02B4 IPP Implementation Info 03/07/2018 11:11:22
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 8400
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_com.c] Module:[ipp_ipktc_tcp_pkt_snd] Line:[499]
TCP packet sending fai
lure.
errno = 43
SNO: # 02B4 IPP Implementation Info 03/07/2018 11:11:22
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 9700
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_itrvl_ctrl] Line:[904]
Messagge sen
ding failure addressed to IPKT.
none
SNO: # 02B4 IPP Implementation Info 03/07/2018 11:11:22
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 A600
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_ctrl_proc] Line:[604]
Messagge send
ing failure addressed to Sending control task.
none
SNO: 0437 RTP Connection Error 03/07/2018 11:11:23
Detailed Reason : 0073 IPKT Error
Issued Block : Call Control Block
ME/SLV : ME
Unit Name : Unit Number :
Device Category : Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
Additional Information:
ADIX-ECS ORG=4-19 PARAM=02700062 ; Port#: 624 Unit : VIPSUB Detail:IPKT Link Error
SNO: 0437 RTP Connection Error 03/07/2018 11:11:23
Detailed Reason : 0073 IPKT Error
Issued Block : Call Control Block
ME/SLV : ME
Unit Name : Unit Number :
Device Category : Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
Additional Information:
ADIX-ECS ORG=4-19 PARAM=02700062 ; Port#: 624 Unit : VIPSUB Detail:IPKT Link Error
SNO: # 02B4 IPP Implementation Info 03/07/2018 11:11:26
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 8400
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_com.c] Module:[ipp_ipktc_tcp_pkt_snd] Line:[499]
TCP packet sending fai
lure.
errno = 43
SNO: # 02B4 IPP Implementation Info 03/07/2018 11:11:26
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 9700
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_itrvl_ctrl] Line:[904]
Messagge sen
ding failure addressed to IPKT.
none
SNO: # 02B4 IPP Implementation Info 03/07/2018 11:11:26
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 A600
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_ctrl_proc] Line:[604]
Messagge send
ing failure addressed to Sending control task.
none
SNO: 0437 RTP Connection Error 03/07/2018 11:11:27
Detailed Reason : 0073 IPKT Error
Issued Block : Call Control Block
ME/SLV : ME
Unit Name : Unit Number :
Device Category : Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
Additional Information:
ADIX-ECS ORG=4-19 PARAM=02490062 ; Port#: 585 Unit : VIPSUB Detail:IPKT Link Error
SNO: 0437 RTP Connection Error 03/07/2018 11:11:27
Detailed Reason : 0073 IPKT Error
Issued Block : Call Control Block
ME/SLV : ME
Unit Name : Unit Number :
Device Category : Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
Additional Information:
ADIX-ECS ORG=4-19 PARAM=02490062 ; Port#: 585 Unit : VIPSUB Detail:IPKT Link Error
SNO: # 02B4 IPP Implementation Info 03/07/2018 11:11:38
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 8400
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_com.c] Module:[ipp_ipktc_tcp_pkt_snd] Line:[499]
TCP packet sending fai
lure.
errno = 43
SNO: # 02B4 IPP Implementation Info 03/07/2018 11:11:38
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 9700
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_itrvl_ctrl] Line:[904]
Messagge sen
ding failure addressed to IPKT.
none
SNO: # 02B4 IPP Implementation Info 03/07/2018 11:11:38
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 A600
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_ctrl_proc] Line:[604]
Messagge send
ing failure addressed to Sending control task.
none
SNO: 0437 RTP Connection Error 03/07/2018 11:11:39
Detailed Reason : 0073 IPKT Error
Issued Block : Call Control Block
ME/SLV : ME
Unit Name : Unit Number :
Device Category : Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
Additional Information:
ADIX-ECS ORG=4-19 PARAM=02830062 ; Port#: 643 Unit : VIPSUB Detail:IPKT Link Error
SNO: 0437 RTP Connection Error 03/07/2018 11:11:39
Detailed Reason : 0073 IPKT Error
Issued Block : Call Control Block
ME/SLV : ME
Unit Name : Unit Number :
Device Category : Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
Additional Information:
ADIX-ECS ORG=4-19 PARAM=02830062 ; Port#: 643 Unit : VIPSUB Detail:IPKT Link Error
SNO: # 02B4 IPP Implementation Info 03/07/2018 11:12:11
Detailed Reason :
Issued Block : IP Platform Block
ME/SLV : ME
Unit Name : CCSU Unit Number :
Device Category : Task Port Definition :
Logical Port Number : Device Attribution :
Device Control Code : Device Address : 000-000-000-01-02
Device Physical Class: Device Logical Class:
Details :
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 8500
Additional Information:
IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_com.c] Module:[ipp_ipktc_ipkt_msg_rcv] Line:[1261]
Message header recei
ving failure.
none
Any help would be greatly appreciated.
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Joined: Aug 2006
Posts: 1,798 Likes: 10
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,798 Likes: 10 |
ICON error logs aren't really written for techs to use in the field. Even tech support will ask you to send in copies so one of the engineers can look at them. That said, the first thing I might try is resetting/reseating the MBU, checking the network connection of the MBU and taking a look at the network switch(es) the affected phones are connected to. A failing switch port can cause similar symptoms.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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