Employees are reporting that the lights are not working on some phones in Cab2 slots 2 & 3. The status indicator light does not come on when the handset is picked up. Also, the other button lights, regardless of feature programmed, are not lighting up.
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Update: The cabinet has been updated to 4.98. We removed all cards we are not using and put another 16DLI2 in cabinet 1. We also replaced the cables between the cabinets with shorter high speed cables.
Most, but not all, extensions in cabinet 2 (S2 and S3) have no lights on the phone. The top indicator light doesn't come on when you pick up the handset. The call lights don't turn green when you pick up a line. Even the speaker phone light doesn't come on when you hit the button.
A ticket has been opened with Samsung and a copy of the DB sent in. The technician thinks the EPLD version may have something to do with it. Samsung is asking him to call in to distributor support.
Replaced the LCP in cabinet 2 because of HDLC errors. That was causing random transfers of calls from extensions in cabinet 2 to other extensions. The phones in cabinet 2 would basically do a fast reboot. This did not fix the lights on phones.
Last night I did a memory clear and populated all settings manually. Finally the phone lights are working!
Also, a side note: ome people who have extensions in cabinet 2 complained that they had to dial very slowly as some numbers would be dropped during dialing outbound. I hope this fixed that issue as well.
So, all of you techs were definitely right. Corruption in the database setup.
Thank you all for your insight and help!
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