|
|
|
|
Joined: Apr 2016
Posts: 24
Member
|
|
Member
Joined: Apr 2016
Posts: 24 |
So I set up system call forwarding to our answering service at SYSTEM CALL FORWARDING. what's happening is during regular hours, if nobody is answering in 6-8 rings, it gets forwarded. i wanna set it up so that after hours, it will forward immediately. i tried to create an empty multiple call group with no member, but it wouldn't forward at all.thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2009
Posts: 164
Member
|
|
Member
Joined: Sep 2009
Posts: 164 |
Try call forwarding the MCG. Use the #6031 (going off memory), then the MCG group.
Interesting feature, you can actually call forward the MCG groups.
|
|
|
|
|
Joined: Apr 2016
Posts: 24
Member
|
|
Member
Joined: Apr 2016
Posts: 24 |
hi Ben, can you give me some details on how to do that? noob here. thanks
|
|
|
|
|
Joined: Jun 2005
Posts: 2,714 Likes: 7
Member
|
|
Member
Joined: Jun 2005
Posts: 2,714 Likes: 7 |
The code for call forward remote is actually #6012 then the MCG extension then # then 9 + phone number, then # again.
The traditional way to forward a call off-site is using a phantom DN then forwarding external with the #6011 code, but I have forwarded an MCG before. It does come in handy. The main downfall is that you can not label an MCG, and there is no indication that it is being forwarded.
|
|
|
|
Forums84
Topics94,384
Posts639,240
Members49,799
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
59
guests, and
96
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
