|
Joined: Nov 2001
Posts: 486 Likes: 1
Member
|
Member
Joined: Nov 2001
Posts: 486 Likes: 1 |
I have an IP phone that has been working, the customer just changed out the modem, I am connecting to the SL1100, but no audio, display reads can not sent RTP packets. What could be the cause? Thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Sep 2004
Posts: 4,210 Likes: 2
Member
|
Member
Joined: Sep 2004
Posts: 4,210 Likes: 2 |
|
|
|
|
Joined: Nov 2001
Posts: 486 Likes: 1
Member
|
Member
Joined: Nov 2001
Posts: 486 Likes: 1 |
Thanks,I'll check to make sure the ports are forwarded.
|
|
|
|
Joined: Nov 2001
Posts: 486 Likes: 1
Member
|
Member
Joined: Nov 2001
Posts: 486 Likes: 1 |
UDP forwarding is correct. Now the voip phone can transmit, but not receive. I called my cell, from the voip phone, voip phone transmits but doesn't receive my audio from my cell, place the call on hold, at the voip phone, and I get the MOH. I am getting intercom dt.
|
|
|
|
Joined: Sep 2004
Posts: 4,210 Likes: 2
Member
|
Member
Joined: Sep 2004
Posts: 4,210 Likes: 2 |
Well the problem is you modem (obviously). Better question is what end is having the issue? Where was that modem switched out? Do you have any other phones out in the field with this issue?
|
|
|
|
Joined: Oct 2016
Posts: 9
Member
|
Member
Joined: Oct 2016
Posts: 9 |
I am assuming the cable modem switched? Put the modems WAN Ip address in the SL.
|
|
|
|
Joined: Nov 2001
Posts: 486 Likes: 1
Member
|
Member
Joined: Nov 2001
Posts: 486 Likes: 1 |
Modem changed at the SL100 side. Everything on the Ip phone is working, DSS,CLID,display,ICM DT, can answer an inbound call. I can access a line on the IP phone, I don't get DT, but can dial my cell phone, answer the call on my cell phone, talk from the IP phone to my cell phone that answered the call , but when I talk from my cell phone to the IP phone, I don't here the audio from my cell phone on the IP phone. Time for a reset?
|
|
|
|
Joined: Sep 2004
Posts: 4,210 Likes: 2
Member
|
Member
Joined: Sep 2004
Posts: 4,210 Likes: 2 |
Might want to try that. But, if I were a betting person that modem doesn't sound like it's in a gateway configuration. Like you have a router behind a router which won;t work without serious tweaking if at all.
|
|
|
|
Joined: Nov 2001
Posts: 486 Likes: 1
Member
|
Member
Joined: Nov 2001
Posts: 486 Likes: 1 |
I should have bet you. The reset cleared the problem. Thanks Coral Tech.
|
|
|
Forums84
Topics94,384
Posts639,240
Members49,799
|
Most Online5,661 May 23rd, 2018
|
|
|
|