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#604282 09/29/16 01:32 PM
Joined: Feb 2008
Posts: 116
OP Offline
Joined: Feb 2008
Posts: 116
We have four CIX1200 systems network via IP. I keep getting the following error alarms on eMonitor. Does anyone know what they mean?

Date: 9/28/2016
CIX NAME: CIX 1200 System 1
System ID 890
RANK: Unknown

Reason format error: 040300,IQ,CL,
Reason format error: 040300,IQ,WN,

Last edited by Scott Weber; 09/29/16 01:49 PM.
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Joined: Feb 2008
Posts: 116
OP Offline
Joined: Feb 2008
Posts: 116
Anyone have any idea what this error means? It looks like it's coming from the MIPU cards.

Joined: Jun 2005
Posts: 2,709
Likes: 7
Joined: Jun 2005
Posts: 2,709
Likes: 7
I am guessing that this is an error that even the eMonitor software isn't sure what it means. Especially with the line Rank: Unknown.

EMonitor hasn't been updated since 2009. I just think that the MIPU is announcing an error that the eManager is not equipped to handle.

You can pull logs directly from the MIPU, but in many cases those logs are not easily readable, and it's pretty tricky to get this setup correctly.

Moderated by  Carlos#1, phonemeister 

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