OS7100 ISP changed but emails not going through

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OS7100 ISP changed but emails not going through #602667 07/27/16 11:37 AM
Joined: Dec 2011 Posts: 3 Iowa littled Member
littled Member Joined: Dec 2011 Posts: 3 Iowa	OS7100 The old IP address in Mclass email gateway pointed to a email page owned by the old ISP. New ISP, Mediacom, says they don't have a static IP, so I tried Incoming - Mail.Mediacombb.net/995 Outgoing - Mail.Mediacombb.net /465 error message is now: address is not valid Domain is hosted by 3rd party. They did not change email, just ISP. My question is, is there someone out there who would have time for phone or email consultation? CC or paypal? Thank you!

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Re: OS7100 ISP changed but emails not going through littled #602674 07/27/16 03:40 PM
Joined: Jul 2016 Posts: 13 Ireland NB1 Member
NB1 Member Joined: Jul 2016 Posts: 13 Ireland	Did you also change the info in system parameters on the voicemail

Re: OS7100 ISP changed but emails not going through littled #602679 07/27/16 04:10 PM
Joined: Dec 2011 Posts: 3 Iowa littled Member
littled Member Joined: Dec 2011 Posts: 3 Iowa	We did. however, not really sure what they should be. The email provider is not mediacom. Just spent some time with the 3rd party email tech support & have a multitude of information, none of which works where I entered it. That's why I really need to just talk to someone who can tell me which information now goes where. reached out to someone who had helped with another technical issue a couple of years ago. but they have not been able to help with this one. Thank you very much for checking!

Re: OS7100 ISP changed but emails not going through littled #602685 07/27/16 04:46 PM
Joined: Mar 2010 Posts: 139 UK TelephoneSystemsDirect Member
TelephoneSystemsDirect Member Joined: Mar 2010 Posts: 139 UK	Try use gmail instead by having a look through this thread https://sundance-communications.com/forum/ubbthreads.php/ubb/showflat/Number/600798/ You'll need to put a DNS server address in the kit or lookup gmails current IP but gmail works perfectly fine and is straight forward to setup. http://www.telephonesystemsdirect.co.uk/

Re: OS7100 ISP changed but emails not going through littled #602688 07/27/16 07:49 PM
Joined: Dec 2011 Posts: 3 Iowa littled Member
littled Member Joined: Dec 2011 Posts: 3 Iowa	Thank you - will try that tomorrow!

Re: OS7100 ISP changed but emails not going through littled #602700 07/28/16 01:55 AM
Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia nameless Moderator-Samsung
nameless Moderator-Samsung Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia	Depening on your provider you may need to do a software upgrade to support SSL/TLS encryption.