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Joined: Feb 2016
Posts: 7
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Joined: Feb 2016
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We have a customer who has a NEC DSX-40, they have an SLT extension (350, durafon) that rings when calls come in on the line, but when someone tries to intercom call, or transfer a call, it goes straight to voicemail.
I can make intercom calls via the handset as well (though I have to wait a long time for the tone to change before it will go through)
I'm not an expert on the NEC or durafon system by any means, so I'm hoping someone here can help me find what setting on either the durafon or the phone system is not correct. The biggest thing that we really need to figure out is the transferring/intercom.
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Joined: Oct 2012
Posts: 251
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Joined: Oct 2012
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Try going off hook with the Engenius phone & dial 7470 - This will cancel any DND services - the user may have inadvertently dialed 7472 without dialing "9" for and outside line which would activate DND for intercom calls only.
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Joined: Feb 2016
Posts: 7
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Joined: Feb 2016
Posts: 7 |
I just heard back from them, that didn't change anything.
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Joined: Mar 2014
Posts: 365
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Joined: Mar 2014
Posts: 365 |
Did someone check that mailbox for "auto attendant direct to VM"?
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Joined: Feb 2016
Posts: 7
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Joined: Feb 2016
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Where would I find that setting? And is it station/extension specific?
All of the other extensions/stations work as expected, it's just this EnGenius durafon that's going straight to VM.
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Joined: Mar 2014
Posts: 365
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Joined: Mar 2014
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It is station based, and a inmail option. It can be set or cancelled by the user.In the inmail assignment for the mail box.
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
Posts: 953 |
Check the SLT extension coming out of the system with your butt set to eliminate the system first. If the system is good, call EnGenius Tech support they're pretty good at walking you through Programming.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Feb 2016
Posts: 7
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Joined: Feb 2016
Posts: 7 |
It is station based, and a inmail option. It can be set or cancelled by the user.In the inmail assignment for the mail box. I checked that, it's not set for the extension
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Joined: Feb 2016
Posts: 7
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Joined: Feb 2016
Posts: 7 |
I'm pretty sure it's good because calls do ring in on it, it's only transfers that are going straight to voicemail. And he can call out on it, if he waits like 15 seconds for the dial tone to change sounds.
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