|
|
Joined: Mar 2011
Posts: 19
Member
|
Member
Joined: Mar 2011
Posts: 19 |
Hi we have an Inter Tel CS5000 phone system which has a T1/E1 ISDN 30 card with 30 Channels of ISDN 30. We are using ACD hunt groups to answer calls for specific incoming routed calls, but I want to know are we able to restrict the maximum number of callers are allowed to queue within the hunt group before returning an Engaged Tone. For example I wanted it so that only at most 2 callers are allowed to queue within the Inter Tel ACD group on top of those already on a call of which after that any new calls are receiving an an Engaged response back if they call. Is this possible? Your support would be greatly appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,384
Posts639,240
Members49,799
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
76
guests, and
83
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|