web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2012
Posts: 120
Likes: 1
Member
OP Offline
Member
Joined: Mar 2012
Posts: 120
Likes: 1
Lately, a client of ours has been having trouble with their call accounting application crashing when trying to import daily CDR files from their Wave system.

With the help of the call accounting vendor, we discovered that sometime last month, the Wave system stopped putting a carriage return in between call records, causing one giant row of data to be exported. I don't see an option to change the formatting of the report, and Vertical's documentation explicitly says calls are delineated with a carriage return. Kind of at a loos.

Anyone have this happen before?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Aug 2004
Posts: 9,159
Likes: 17
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 9,159
Likes: 17
Have they reset the Wave? That tended to cur a lot of phantom problems.


[Linked Image]
Joined: Mar 2012
Posts: 120
Likes: 1
Member
OP Offline
Member
Joined: Mar 2012
Posts: 120
Likes: 1
Haven't tried that yet, mostly because the system's uptime is relatively short. It was upgraded to Windows 2008 and rebooted less than a month ago....and they're big!

I will give that a shot though.


Moderated by  EV607797, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,326
Posts638,992
Members49,781
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,455 Shoretel
190,739 CTX100 install
189,212 1a2 system
Newest Members
wierderal, Rupert, hamishegg, Rphoneguy, Kahm310
49,781 Registered Users
Top Posters(30 Days)
Toner 11
Rupert 7
tim10 5
lyte 4
dexman 3
Who's Online Now
2 members (BobRobert, Toner), 124 guests, and 110 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5