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#598860 03/13/16 05:37 PM
Joined: Dec 2001
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Can the Summit handle virtual voice mail boxes? I can't find anything in documentation that allows it. I can create a voice mail box within the default extension numbering but can't direct dial to it from a CCR menu.

For example, if I have a system with 12 extension ports 100-111, and try to direct dial from a CCR menu to a extension that doesn't have a physical port (x112), I get a recorded error message saying it doesn't exist. Yet when I call in to retrieve voicemail for the nonexistent extension, I can get into the voice mail box.

Is there a check box I'm missing in the thousands of options in programming the web interface to allow a transfer to virtual extension? Has anyone else encountered this?

I would call tech support but they don't do weekend hours.


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In PGM 111, make sure "FWD if OOS" is set to "On".

Also verify that your virtual extensions are "Unconditional" forwarded to your voicemail group in PGM 120.

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That appears to do the trick. Another sub nested option only learned through experience.

Thanx


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Moderated by  EV607797, MnDave, nfcphoneman 

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